Business Texting & Automation
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Bulk SMSAt the heart of a SMS marketing campaign is the ability to send SMS messages in bulk to your subscribers. Send to one or multiple groups at once. Send messages to your customers to announce deals or discounts you want to promote which can bring in massive business.
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Q&A SMS BotsCreate automated SMS questions and responses which are kicked off by texting in a keyword. You can create as many questions in a sequence as you want. Great for customer support, quizzes, gathering valuable feedback, and growing your list.
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AutorespondersAfter a person joins your subscriber list, automatically send them a custom message back. You can also setup the autoresponders to automatically send SMS back to the subscribers after they subscribe on a preset schedule much like email autoresponders work.
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MMS / Picture MessagingWe have added MMS capability. MMS brings the best of email and urgency of SMS to your customer communications. Paint the whole picture with rich media on every mobile phone, with near-100% open rates and fast response times.
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2-Way SMS Chat2-way SMS chat connects you or your customer service department to your mobile customers, via SMS. Gather valuable feedback and make communication with your customers a 2-way street, all via SMS with an instant messenger interface.
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Landline TextingText enable your existing business phone number so you can send and receive texts between customers, staff and vendors without giving out personal numbers. You won't need to switch carriers for voice service and your customers will recognize your number and contact.
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Unlimited Mobile KeywordsThe ability for users to engage in keyword marketing. Mobile keywords are an element of mobile marketing campaigns to appeal to a certain target market. You get access to unlimited keywords! People can sign up for your text marketing by texting in a keyword.
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Appointment RemindersSchedule and send appointment reminders to your customers ensuring they won’t forget about an appointment they made. Search for your contact then easily schedule an SMS to go out to them.
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Voice Marketing Communications
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Voice BroadcastingSend reminders and notifications to one or thousands instantly! Either type in a message and the system will convert the text into voice, or upload your own message via a MP3 file. Another great way to communicate and keep your contacts engaged in your offerings.
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Voicemail & Call ForwardingVoicemail and call forwarding capability. Have the option to have your calls go directly to voicemail, where you can then listen to them inside the control panel, or have your calls forwarded to any number you wish!
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Business Building & Marketing Tools
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Mobile CouponsCreate beautiful Mobile Coupons to send to your customers. They are a great way to build a loyal customer base while also rewarding your current customers. Each coupon is completely customizable and includes many settings and features allowing you flexibility with how you want to set them up.
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Facebook IntegrationAbility to share your message to your Facebook page! Spread the word and increase participation among your fans giving you the ability to grow your subscribers by sharing your messages on your Facebook account.
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Bulk SMS SchedulingScheduling out messages in intervals is a great way to ensure your customers won’t forget about you. Our system allows you to have full control of when SMS messages get sent out so you can schedule out messages months in advance.
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Recurring MessagesNeed to schedule a series of messages on a recurring basis? You can repeat events daily, weekly, monthly, and yearly and the frequency of those scheduled events(every day, every 2nd day, every 5th day, once a week, every 2 weeks, etc…).
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QR CodesGenerate QR codes as a way to bridge your offline marketing campaign to the online medium. Our software comes equipped with new subscriber and web page URL QR codes.
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Broadcast from PhoneOn the run? No problem at all! You’ll have the ability to blast out your SMS marketing campaigns with a simple text message! No need to login to your account to manage this process. Talk about fast and convenient.
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Payments & DonationsViaText doesn't stop at marketing and promotions. You can sell products or services, receive donations, and make remote orders within the text message. You can also create subscription plans and collect payment.
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Mobile Splash Page BuilderPerfect for users that want to create their own pages with video, images, or any HTML and then send those page URLs out to their subscriber list to view. Equipped with a full-featured HTML editor.
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Message TemplatesSave common or often used SMS messages so that you will not have to re-enter the same message repeatedly. Simply select which template to use and have it populate the message for you.
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Built In Link ShorteningYou have the option to shorten your links so they don’t take up as many characters in your text messages and also track how many clicks were made for a given link to see the effectiveness of your message.
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Loyalty & Rewards
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SMS Punch Card Loyalty RewardsForget those archaic and often misplaced paper punch cards. Offer SMS “punch card” loyalty rewards to your customers and build loyalty to your brand to keep customers happy and coming back.
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Kiosk BuilderThe digital loyalty kiosk is a cutting edge tool that lets you create an easy to use kiosk display. It provides your on-site customers with a user friendly display – letting them join a mobile club, check-in to a loyalty program, and check their current status.
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Birthday SMS WishesEasily collect your contacts’ birthdays when they subscribe to your list. Then, on their birthday or even a certain amount of days before, our system will automatically send them your birthday text message.
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ContestsCreate SMS contests as a way to engage and reward your current customers while also using it as a great tool to grow your list. There’s nothing more important than keeping your customers happy and growing your list at the same time!
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Enterprise & Franchise Features
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Sub-AccountsAre you a chain or franchise and have locations that will interact with their own database? Do you have team members or regional developers that need to be segregated, have specific views or you want only give them access to specific features? You can do that with our sub-accounts.
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Local NumbersGather valuable feedback and make communication a 2-way street all from local recognizable phone numbers and specific to each location! Send messages from a pool of phone numbers to speed up delivery or slow it down and centrally manage local and regional campaigns.
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Surveys & PollsCollect valuable information and feedback to gain insight into what your customers want and need from your unit(s). Assure quality for multiple units centrally by managers and administrators. Easily create text-to-vote polls to keep your subscribers engaged and interested in what you have to offer.
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APIAccess core features of our platform through the API. Integrating the ViaText API into your application will enable you to extend the functionality of the platform into your CRM, franchise management system and ERP. We work directly with our enterprise and franchisor clients to integrate seamlessly.
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Customer Relationship Management
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Email IntegrationsWith email capture turned on, automatically add the emails to your favorite email service like Mailchimp, aWeber, GetResponse, ActiveCampaign, or Sendinblue. All handled seamlessly behind the scenes.
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Upload Your Contact ListsHave an opt-in SMS list from somewhere else that you want to migrate over? Provided you have explicit written consent from your subscribers that they agreed to receive messages from you, you can upload your list as well. We’ve made that processes incredibly easy!
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Contact ManagementA comprehensive yet very simple to use contact management system that contains your contacts/subscribers. Search on and manage all your subscribers here with multiple avenues to reach them including SMS, email and Facebook.
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Segment Your ContactsWith our group segmenting function, you can easily create groups within your text marketing lists. This organizes your contacts into groups and allows you to keep organized all your subscribers and where they are coming from!
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Name & Email CaptureHave the option to collect the name and email from a new subscriber joining your opt-in list! Collect names to personalize your SMS messages and emails if you want to promote to them with your email marketing campaigns.
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Website Signup WidgetsAllow potential customers to join a SMS marketing list through a web based form that is placed on a website. This provides yet another cost-effective avenue to reach and attract new consumers.
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Powerful Reporting and More
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Detailed Campaign AnalyticsTrack your campaigns to take a deeper look into which keywords are performing the best, detailed SMS logs and new subscribers and unsubscribers over a certain period of time.
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Email AlertsGet new subscriber email alerts as they happen or in a daily summary. Also get low credit balance email alerts so you’ll always be aware of when to replenish your credits.
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Bulk SMS Delivery StatisticsView detailed stats like # of successful messages, # of failed messages, reason the message failed, and allow the user to delete any subscribers from the list that have failed to receive messages.
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SMS to Email / Email to SMSGet email notices when someone texts in something to your online number (SMS to Email). You can then respond directly to that email from your email client, the system will take that email, and text them back(Email to SMS). A great and very useful tool!
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Online FaxSend and receive faxes between your account and a fax machine. Migrate the manual, offline process of faxing and turn faxing documents into a software experience while giving more flexibility with moving away from old legacy hardware.
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Double Opt-InOptional double opt-in capability that if turned on, people will get an additional text message asking them to reply with “Y” to confirm their subscription. Double opt-in is not mandatory, however it is highly recommended in certain situations depending on the content of the messages you will be sending.
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